Return & Refund Policy

1. Overview

At IMLI Citric Works, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible, the item must be unused, in original condition, and in the original packaging.
• A receipt or proof of purchase is required for all returns.

3. Non-returnable Items

The following items are not eligible for return:

• Opened or used food-grade products
• Customized or special-order items
• Items marked as "Final Sale"

4. Return Process

1. Contact our support team at info@citricworksagra.com with your order number and reason for return.
2. We will provide return instructions and a shipping address.
3. Customers are responsible for return shipping costs unless the return is due to our error.

5. Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed to the original payment method within 5–7 business days.
• Shipping charges are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@citricworksagra.com.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company — it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us.

8. Contact Us

If you have any questions about our return policy, contact us at:
📧 info@citricworksagra.com
📞 +91-9359908303

Last updated: June 30, 2025